> ## Documentation Index
> Fetch the complete documentation index at: https://docs.speedsignal.com/llms.txt
> Use this file to discover all available pages before exploring further.

# FAQ

> Answers about Speed Signal AI: what it is, how scores are calculated, billing and trials, data coverage, privacy, and common troubleshooting.

Common questions about Speed Signal AI, grouped by topic. If you don't find your answer here, use the live chat on the dashboard or email [support@speedsignal.com](mailto:support@speedsignal.com).

## General

<AccordionGroup>
  <Accordion title="What is Speed Signal AI?">
    Speed Signal AI is screening and analytics software. Every day, shortly after the US market closes, it scans 3,000+ US tickers (Russell 3000, S\&P 500, and Nasdaq 100) and organizes them by where each one sits in the life cycle of a breakout **setup**. Results appear in an interactive dashboard with sortable columns, charts, and instant filtering, so you can quickly see the names the system ranks highest, as a starting point for your own research.
  </Accordion>

  <Accordion title="Is this investment advice?">
    **No.** Speed Signal AI is screening and analytics software provided for educational and informational purposes only. We are not a broker-dealer or a registered investment adviser, and nothing on our platform constitutes a recommendation to buy, sell, or hold any security. Scores and phases are data outputs, not trading signals or a buy list. Trading involves risk, including possible loss of principal, and past performance does not guarantee future results. Always consult a qualified financial advisor before making investment decisions. For the full disclaimer, see [Legal & disclaimer](/legal).
  </Accordion>

  <Accordion title="How are scores calculated?">
    Every ticker is evaluated on three pillars. Each pillar is scored from 0 to 100 based on how many of its conditions are present, and the three then combine into a single 0-100 number, which the dashboard surfaces as **Conviction NN/100** alongside a phase:

    * **Base "Stealth Coil"**: volatility contraction, tightness, squeeze detection, trend quality, and pivot proximity.
    * **Accumulation "Demand Profile"**: relative strength versus the market, money flow, volume dry-up, and sector tailwind.
    * **Ignition "Participation Expansion"**: volume impulse, early ignition, and candle quality.

    Separately, informational risk flags (Extended, Bearish Market Regime, Elevated VIX, Pre-Earnings Run, Anomaly) add context but do **not** change the number. The scoring is deterministic and rules-based: given the same market data, it produces the same result. There is no AI prediction or sentiment behind it. For the full breakdown, see [How scoring works](/scores/how-scoring-works) and [Phases & Conviction](/scores/phases-and-conviction).
  </Accordion>

  <Accordion title="What data sources do you use?">
    Price, volume, and exchange data come from exchange feeds via TradingView, processed once per day after the close. Fundamentals come from FactSet via TradingView (updated quarterly). Earnings dates come from exchange filings, and market context comes from SPY, VIX, and sector benchmark ETFs. The scoring itself runs on our own infrastructure.
  </Accordion>

  <Accordion title="How often is data updated?">
    Scores refresh **once per day, after the US market closes**. Everything you see reflects the most recent completed trading session, not live intraday prices. The only live element is the candlestick chart on a ticker's detail page.
  </Accordion>
</AccordionGroup>

## Subscription & billing

<AccordionGroup>
  <Accordion title="What plans are available?">
    Two plans: **Free** at $0/month (no payment method required), and **Pro** at $99/month. Annual billing on Pro is discounted to \$990/year, two months free.
  </Accordion>

  <Accordion title="Is there a free trial?">
    The Free plan is free forever and needs no payment method. When you subscribe to Pro, you start with a **7-day free trial** and full access to the dashboard. Cancel any time before day 8 to avoid a charge; if you don't cancel, the trial converts to a paid Pro subscription on day 8.
  </Accordion>

  <Accordion title="How do I cancel?">
    Cancel any time by emailing [support@speedsignal.com](mailto:support@speedsignal.com) or using the live chat on the dashboard. Cancellation takes effect at the end of your current billing period, and you keep access until then.
  </Accordion>

  <Accordion title="What is your refund policy?">
    We offer a **14-day money-back guarantee** on all new subscriptions. If you're not satisfied within the first 14 days, contact us for a full refund. See the [Refund Policy](https://speedsignal.com/refund.html) for complete details.
  </Accordion>

  <Accordion title="Who processes payments?">
    **Speed Media Group LLC** is the merchant and seller of record for Speed Signal AI. Payments are processed securely by **Stripe**. Applicable taxes may be calculated at checkout, and charges may appear on your statement as Speed Signal AI, Speed Media Group, or a similar descriptor.
  </Accordion>
</AccordionGroup>

## Dashboard & features

<AccordionGroup>
  <Accordion title="What tickers are covered?">
    The system scans 3,000+ tickers across the Russell 3000, S\&P 500, and Nasdaq 100, covering US equities on all major exchanges (NYSE, NASDAQ, AMEX). For what makes a ticker eligible, see [Data coverage](/scores/data-coverage).
  </Accordion>

  <Accordion title="Can I use this on mobile?">
    Yes. The dashboard is fully responsive and works on phones, tablets, and desktops. No app installation is required; just open it in your browser.
  </Accordion>

  <Accordion title="What chart providers are available?">
    Three charting options: the **TradingView** widget (the default; full-featured interactive charts), **ECharts** (fast and lightweight), and **Lightweight Charts** (minimal footprint). Switch between them with the Chart Provider control above the chart on any ticker's detail page. See [Account & settings](/account-and-settings).
  </Accordion>

  <Accordion title="Can I share my account?">
    No. Accounts are single-user and non-transferable. Sharing your login is a violation of our [Terms of Service](https://speedsignal.com/terms.html) and may result in account suspension.
  </Accordion>
</AccordionGroup>

## Privacy & security

<AccordionGroup>
  <Accordion title="What data do you collect?">
    The minimum needed to run the service: your email address (via our sign-in provider), any messages you send to support chat, and your IP address for security. For the full breakdown, see our [Privacy Policy](https://speedsignal.com/privacy.html).
  </Accordion>

  <Accordion title="Do you sell my data?">
    No. We never sell, rent, or trade your personal information to third parties. Period.
  </Accordion>

  <Accordion title="How is my data protected?">
    All connections are encrypted via HTTPS, with secure session management for sign-in. Database credentials are stored as environment variables, never in source code, and administrative endpoints are protected by authentication. For more, see our [Privacy Policy](https://speedsignal.com/privacy.html).
  </Accordion>
</AccordionGroup>

## Troubleshooting

<AccordionGroup>
  <Accordion title="I don't see any tickers">
    First, make sure you're signed in. Scores load once per day after the US close, so right after a session the newest scan may still be processing; check back a little later. If you've tightened the filters on the [Signal Board](/dashboard/signal-board), reset them to widen the results. On weekends and market holidays there's no new session, so the board shows the last completed one.
  </Accordion>

  <Accordion title="My alert didn't arrive">
    Check a few things in **Settings → Notification Settings**: that the channel you expected (Email, Push, or In-App) is turned on; that you weren't inside your **Quiet Hours**; and that you haven't hit the **Max alerts per day** cap (email and push are capped, but the in-app bell always logs everything). For push, confirm your browser granted notification permission; for email, check your spam folder. Alerts evaluate on the daily update, not intraday. See [Alerts](/dashboard/alerts).
  </Accordion>

  <Accordion title="Today's data isn't showing">
    Scores update **once per day, after the US close**, and everything reflects the most recent completed session. If you left a tab open across the daily update, refresh the page to pull the latest scan. No new data appears on weekends or market holidays. See [Data coverage](/scores/data-coverage).
  </Accordion>

  <Accordion title="I can't find a specific ticker">
    The board only scans US equities that pass the eligibility filters: price ≥ $2, market cap ≥ $300M, free float > 30%, a minimum average daily dollar-volume, not in a clearly established downtrend, no excessive gap down, and an earnings buffer around confirmed earnings dates. Tickers outside the covered universe (Russell 3000, S\&P 500, Nasdaq 100), or ones that fail a filter, won't appear. For the full eligibility list, see [Data coverage](/scores/data-coverage).
  </Accordion>
</AccordionGroup>

## Still need help?

<CardGroup cols={2}>
  <Card title="Data coverage" icon="layer-group" href="/scores/data-coverage">
    Which tickers are eligible, and why one might be missing.
  </Card>

  <Card title="Account & settings" icon="gear" href="/account-and-settings">
    Sign-in, notifications, chart provider, plans, and billing.
  </Card>

  <Card title="Legal & disclaimer" icon="scale-balanced" href="/legal">
    The full disclaimer and links to Terms, Privacy, and Refunds.
  </Card>
</CardGroup>